el444's Privacy Policy
Your personal information is completely safe with us — learn here in detail how el444 collects, uses, and protects your data.
el444 ("we", "us", "platform") is a trusted online gaming and betting platform in Bangladesh. We believe that your privacy is a fundamental right. This privacy policy explains what types of personal information we collect when you use the el444.cam website or related services, how that information is used, with whom it may be shared, and how you can maintain control over your own information.
By using our services you are agreeing to the terms described in this privacy policy. If you disagree with any part of this policy, please refrain from using our platform. When this policy changes, we will publish an updated date on the website and, where necessary, notify registered users by email.
1 What Information We Collect
We collect various types of information when you open an account at el444 and when you use our services. This information helps us improve our service quality and provide you with a safe and smooth gaming experience.
1.1 Registration and Identity Information
We collect the following information when you create an account:
- Full name and date of birth (for age verification)
- Email address
- Mobile number
- Residential address
- National ID card or passport details (for KYC verification)
- Preferred username and password (stored in encrypted form)
1.2 Financial Transaction Information
To keep deposit and withdrawal processes secure, we collect:
- bKash, Nagad, Rocket, or bank account numbers
- Transaction history and amounts
- Reference numbers related to bank or mobile banking
- Dates and times of deposits and withdrawals
1.3 Technical and Usage Information
Information collected automatically for service operation and security:
- IP address and device information
- Browser type and operating system
- Login time, session duration, and activity logs
- Information obtained from cookies and web beacons
- Gaming activity records (bet history, win and loss data)
2 Purpose of Using Information
The information we collect is used strictly for defined purposes. el444 never uses your personal information for unnecessary purposes or to sell to third parties.
| Purpose | Explanation |
|---|---|
| Account Management | Handling registration, verification, login, and account security. |
| Transaction Processing | Completing deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer. |
| KYC Verification | Confirming age and identity to prevent fraud and money laundering. |
| Customer Support | Resolving issues and providing assistance via live chat or email. |
| Promotional Information | Notifications about bonus offers, tournaments, and special promotions (you can opt out at any time). |
| Security and Compliance | Detecting fraudulent activity and complying with applicable laws. |
| Responsible Gaming | Monitoring problem gaming behavior and intervening where necessary. |
| Service Improvement | Analyzing user experience to improve the platform and game selection. |
3 Information Sharing and Disclosure
el444 does not sell or rent your personal information to any third party. However, in certain circumstances, limited information may be shared with select trusted partners.
3.1 Service Provider Partners
Only the necessary information is shared with payment processors (bKash, Nagad, Rocket, banks), game software providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others), technology infrastructure providers, and anti-fraud service providers. These partners are contractually bound to protect the confidentiality of your information.
3.2 Legal Obligations
Required information may be disclosed in response to a court order, regulatory authority directive, or lawful request from law enforcement. In such cases we provide only the information legally required.
3.3 Business Changes
If any change occurs to el444's business structure (such as a merger or acquisition), user information may be transferred to the new entity. In such cases we will notify registered users in advance.
4 Cookies and Tracking Technologies
The el444 website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that help the website remember your preferences.
4.1 Types of Cookies
Essential Cookies
For maintaining login sessions, ensuring security, and basic website functionality. Disabling these may prevent the website from working properly.
Functional Cookies
For saving language preferences, game history, and personalized settings.
Analytical Cookies
For understanding which parts of the website are used most, which helps improve the service. Data is collected anonymously and in aggregate form.
4.2 Cookie Control
Cookies can be rejected or deleted from your browser settings. Please note that disabling essential cookies may cause problems logging in or completing transactions on el444.
5 Data Security Measures
el444 applies industry-standard security measures to keep your personal and financial information secure. Our security infrastructure is reviewed and updated on a regular basis.
SSL/TLS Encryption
All data exchanged between the website and server is protected by 256-bit SSL encryption.
Firewall and Access Control
Advanced firewall systems and strict access controls prevent unauthorized entry.
Password Hashing
All passwords are stored in encrypted form using strong hashing algorithms.
Security Audits
Regular internal and external security audits identify and resolve vulnerabilities.
Although we apply the highest security measures, no digital system is entirely free of risk. To keep your account secure, do not share your password with anyone and use a strong, unique password.
6 Data Retention Period
el444 retains your personal information only for as long as necessary. The retention period depends on the type of information and relevant legal requirements.
| Type of Information | Retention Period |
|---|---|
| Account and Identity Information | For the duration the account is active and for 5 years after closure |
| Financial Transaction Records | A minimum of 7 years from the date of the transaction |
| KYC Verification Documents | 5 years after account closure |
| Gaming Activity Logs | 3 years |
| Customer Support Communications | 2 years from the date of last contact |
| Cookie Data | Up to 12 months or until the browser is closed (depending on type) |
After the specified period, information is securely deleted or anonymized. However, information may be retained for a longer period if required by law or for dispute resolution.
7 Your Rights
el444 respects your rights over your personal information. Your main rights are described below:
Right to Access
You can request to know what information we hold about you.
Right to Rectification
You can request that incorrect or incomplete information be updated or corrected.
Right to Erasure
In certain circumstances you can request that your information be deleted (except where legal obligations apply).
Right to Object to Processing
You can object to your information being used for marketing purposes and stop promotional communications.
Right to Data Portability
You can request to receive your information in a structured, machine-readable format.
Right to Restriction
In certain circumstances you can request that processing of your information be limited.
To exercise any of the above rights, email [email protected] or contact us via 24/7 Bengali live chat. We will generally respond to your request within 30 business days.
8 Protection of Minors' Information
el444's services are for individuals aged 21 or older only. We do not knowingly collect any personal information from minors. Age verification during registration is mandatory.
If we receive information indicating that a user is under 21, we will immediately close that account and securely delete the associated information. If you believe a minor has registered on our platform, please contact us.
9 International Data Transfers
el444's server infrastructure and some service providers may operate in various countries. As a result, your information may be transferred internationally. For such transfers, we ensure that:
- The receiving party provides adequate security measures.
- Necessary protections are ensured through data protection agreements.
- Only the minimum data necessary to provide the service is transferred.
- Transferred data is protected by SSL encryption.
10 Third-Party Links & Services
el444's privacy policy applies only to our own platform and services. Our payment providers (bKash, Nagad, Rocket) and game software suppliers have their own privacy policies. We are not responsible for how these third parties manage your information.
The information you provide to a payment gateway during payment processing is governed directly by that organization's privacy policy. We work with industry-standard secure partners for payment processing.
11 Policy Changes & Updates
el444 reserves the right to update this privacy policy from time to time. This policy may be revised to keep pace with changes to our services, legal requirements, or industry best practices.
For significant changes, we will notify registered users by email and clearly display the update date on the website. Continued use of the platform after a revised policy is published will be considered as your acceptance of the revised policy.
If you wish to view a previous version of the policy, please contact us — we will be able to provide the relevant information.
12 Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us. Our dedicated team is committed to resolving your requests promptly and effectively.